FSWs (Food Service Workers) portion and distribute meals according to the chef’s menu, and then serve food and beverages to customers, while providing menu choice information and friendly suggestions. FSWs also sanitize work stations and tables, and set dishes and utensils. An important part of their role is customer service, engaging with clients to solve problems, assist with dietary needs, and foster a positive mealtime culture. FSWs are trusted with cash, inventory, meal records and reports. FSWs work in a fast-paced environment like a restaurant, long-term healthcare facility, banquet hall, or hospital, often during peak dining hours.